FAQ's

 

  1. Where do you source your fabric from? From around the world! Find out more on our sources page

  2. Is your fabric eco-friendly? Although we'd like to offer only eco friendly and organic options not all our collections are offered as such. Please visit our organic cottons to view our eco friendly options.

  3. I am looking to create a one-of-a-kind dress. Is your fabric right for my project? Please be sure to email us any questions regarding fabric type and your project details, but for your convenience we do offer swatches so that you can be sure about weight, texture and color before commiting to buy fabrics.

  4. Can I use your fabrics to do upholstery? Some fabrics are appropriate for home decorating projects and may even be suitable for upholstery with a muslin lining. Unfortunately we do not offer a large selection of heavy weight fabrics for upholstery. Please be sure to order a swatch and email us before you buy to see if the weight of a fabrics is appropriate for upholstery.

  5. I want to make a fun, unique quilt. Do you sell quilting fabrics? Yes! We offer a large selection of quilting fabrics from Japan, Australia, India, USA and many other places that are appropriate for quilts

  6. Can I see the fabric before I commit to an order? Yes! We encourange swatch orders before you commit to buying fabrics because unfortunately we do not take returns on any cut fabrics, ribbons or trims.

  7. What if I order the wrong thing? It is understandable that we make mistakes when ordering online. Please be sure to read our policies before ordering

  8. Do you offer refunds? Yes, in some cases we do offer refunds, please read our policies to see what items are refundable.

  9. Where do you ship? We ship to most countries around the world with the xception of Africa, some regions in the Middle East, Mexico and a few other destinations where we cannot guarantee safe or a timely deliveryof your order. If you have a question about your particular region please be sure to email us to verify that we can ship your order to that destination.

  10. How can I pay? We accept Visa, Mastercard, Discover and Paypal. Unfortunately we cannot accept American Express, personal checks or money orders as forms of payment.

  11. How do I use your fabric paints? Most of our textile paints and dyes have instruction pages where you can see specifically how to use the products. If you have questions regarding applications please contact Rupert, Gibbon and Spider, manufacturer of Jacquard Products, to ask about specific technical applications using their products.

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