Sample swatch orders
Our first priority at Fabric Indulgence and Art Supply is to offer excellent customer service and for our customers to be satisfied and inspired by the products we offer. If a item has been damaged in shipping due to unprotected packaging or if the item is not useable due to a manufacturing error we will ship a replacement free of charge.
THERE ARE ABSOLUTELY NO REFUNDS ON CUT ITEMS. This means no returns on fabrics, ribbons or trims. Please order a swatch if you need to be exact about color, weight or texture of a fabric or trim.
If you are unable to use a product due to a misunderstanding in product information or usage, and the product has not been opened or altered in any way, we will issue a refund, minus a restocking fee of 20%, we will not refund any shipping charges. You must ship the item back to us at your cost, and upon inspection you will be refunded promptly with the above adjustment. You must contact us for any return within 10 days, preferably as soon as you receive the item.
FABRIC AND RIBBON POLICIES
Unfortunately when a fabric, ribbon or trim is cut for your purchase, that makes it non-refundable. Our website tries to match the colors as accurate as possible, but every moniter may read color differently, therefore we cannot guarantee the accuracy of what you see as compared to the actual fabric. If you need an exact match please call and order a small swatch at a charge of $1.00, shipping is free. We encourage you to call us if you have any questions about fabrics, fibers or weight of the fabrics on our site.
We do inspect all fabrics carefully before shipping, but as we are human, there may be a flaw that we did not catch. Therefore, we will replace damaged merchandise free of charge after you ship the item back at our cost. We are here to satisfy our customers and hope thay will continue to visit us in the future!
You can now order swatches online! Most of our fabric and ribbons have swatch buttons for the convenience of our customers. Samples sizes are approximately 3x3 inches wide. Some remnant pieces or special ribbons in limited quantities will not have the option to purchase a swatch.