Our first priority at Fabric Indulgence and Art Supply is to offer excellent customer service, and for our customers to be satisfied and inspired by the products we offer. We offer fair and thoughtful return and refund policies to help you feel confident in your purchase. Read on to learn about our returns, payment, and shipping standards.
REFUNDS AND RETURNS
Order with confidence: Request sample swatches for just $1!
We want you to be happy with the products you receive from us. If you happen to receive something that is flawed due to manufacturer error, or damaged in shipping, we would be glad to send a replacement.
We do not offer refunds on cut items. This means ribbons, trims, and fabrics are final sale. However, we are happy to offer sample swatches of any of these materials, for a $1 charge (shipping is on us)!
Not sure you ordered the right thing? We understand mistakes can happen. Contact us within 10 days and we can promptly refund your order. A 20% restocking fee will be charged. (Open or used products will not be refunded.)
Credit Card Payments
We accept all major credit cards, except for American Express.
We are happy to accept PayPal for purchases.
FREE SHIPPING FOR ORDERS OVER $200*
Our shipping rates are based on USPS rates, accounting for your location as well as estimated cart weight. You can get a quick estimate of your order here once you’ve compiled your cart.
*Free shipping is USPS Priority Mail, and applies to domestic orders of $200 or more. Expedited shipping charges will be added to your total. We apologize, but we cannot accommodate free shipping for our international customers.
International orders from FabricAndArt.com are shipped via USPS, and do not include duties, taxes, or tracking information beyond the US. As shipping rates vary from country to country, we aim to estimate shipping rates as accurately as possible at checkout, and promptly return any excess charges via original form of payment if necessary.
We recommend First Class International for smaller orders (typically under 6.40 m, or 1.8 kg pounds). We are happy to help you however possible, and occasionally accept requests to split orders into two boxes to save on shipping costs.
LOST OR DAMAGED ITEMS
We make efforts to ensure your order gets to you as intended: all domestic orders are insured. However, we are not responsible for items that are lost, stolen, or damaged in shipping. We will reship items if they are damaged due to packaging error.
Refunds are not granted for orders that were not picked up or refused at delivery. Re-shipped orders are charged to the customer.
We take great care to inspect every item before sending it. If by some chance you receive a flawed item, we would be happy to offer you a complete replacement upon its return (which we cover, too). We will also reship items if they are damaged in shipping due to packaging error.
Your privacy is critically important to us.Fabric Indulgence & Art Supply is located at:
PO Box 991 Lopez Island
98261 - Washington , United States
Like most website operators, Fabric Indulgence & Art Supply collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Fabric Indulgence & Art Supply's purpose in collecting non-personally identifying information is to better understand how Fabric Indulgence & Art Supply's visitors use its website. From time to time, Fabric Indulgence & Art Supply may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Fabric Indulgence & Art Supply also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on http://fabricandart.com/ blog posts. Fabric Indulgence & Art Supply only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.
Gathering of Personally-Identifying Information
Certain visitors to Fabric Indulgence & Art Supply's websites choose to interact with Fabric Indulgence & Art Supply in ways that require Fabric Indulgence & Art Supply to gather personally-identifying information. The amount and type of information that Fabric Indulgence & Art Supply gathers depends on the nature of the interaction. For example, we ask visitors who sign up for our newsletter at http://fabricandart.com/ to provide a username and email address.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. (And neither can anyone else.)
To enrich and perfect your online experience, Fabric Indulgence & Art Supply uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
Those who engage in transactions with Fabric Indulgence & Art Supply – by purchasing Fabric Indulgence & Art Supply's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Fabric Indulgence & Art Supply collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Fabric Indulgence & Art Supply. Fabric Indulgence & Art Supply does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.